SHIPPING + RETURNS

SHIPPING DOMESTIC (USA)

All orders are currently made to order so please allow sometime before e-mailing us about your order. It's on it's way, don't worry!

WE SHIP USING USPS AND DELIVERY TAKES ABOUT 3-5 BUSINESS DAYS AFTER YOU RECEIVE A CONFIRMED "SHIPPED" E-MAIL.

WE MAY REQUIRE A SIGNATURE AT THE TIME OF DELIVERY ON CERTAIN ITEMS (ITEMS ABOVE $100) TO ENSURE YOUr PACKAGE DOES NOT GET STOLEN OR MISPLACED. IF YOU WISH TO ADD A SIGNATURE ON DELIVERY TO YOUR PACKAGE PLEASE E-MAIL US.

EXPRESS SHIPPING (USA)

thERE IS A 2-DAY EXPRESS AS WELL AS A NEXT DAY AIR SHIPPING OPTION. WHEN THESE OPTIONS ARE SELECTED, I WILL TRY TO SEND YOUR ORDER OUT THE SAME DAY IF THE ORDER WAS PLACED BEFORE 3PM (PST), IF THE ORDER IS PLACED AFTER THE CUTOFF TIME IT WILL SHIP OUT THE FOLLOWING BUSINESS DAY. PLEASE NOTE, WEEKENDS DO NOT COUNT AS SHIPPING DAYS WHEN PLACING ORDERS ON A FRIDAY.

aLL LOCKBOXES ORDERED WITH AN EXPRESS SHIPPING OPTION NEED 1-2 PROCESSING DAYS AS THEY ARE MADE TO ORDER.

ALL EXPRESS ORDERS DO REQUIRE A SIGNATURE RELEASE TO ENSURE THE CUSTOMER WILL RECEIVE THEIR ITEM(S).

SHIPPING INTERNATIONAL

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information.

ALL INTERNATIONAL ORDERS WILL BE SHIPPED USING USPS OR DHL EXPRESS DEPENDING ON THE OPTION YOU CHOOSE.

RETURNS + EXCHANGES

Our policy lasts 25 days. If 25 days have gone by since your purchase, unfortunately we can’t offer you a REFUND or exchange. At this moment, all sales are final and we only accept exchanges UPON APPROVAL. PLEASE SEND AN E-MAIL ABOUT YOUR ISSUE BEFORE SENDING YOUR PACKAGE BACK otherwise it will get sent Right back to you.

To be eligible for an exchange, your item must be completely unused/unwashed and in the same condition that you received it. It must also be in the original packaging with all original tags attached. Several types of items are exempt from being returned. We do not accept any intimates, or accessories at this time.

We only replace items if they are defective or damaged.  If you need to exchange it for a different size, send us an email at INFO@NOTURAVERAGECITIZEN.COM

PLEASE NOTE THAT ALL SHIPPING CHARGES ARE NON-REFUNDABLE!

RETURN ADDRESS:

AVERAGE CITIZEN

200 N. RAMPART BLVD.

APT.#2

LOS ANGELES, CA 90026

SPECIAL SALES + DISCOUNT ITEMS

ALL ITEMS PURCHASED FROM SPECIAL SALES/OFFERS OR ARE DISCOUNTED MAY NOT BE EXCHANGED OR RETURNED. ALL SALES ARE FINAL.